Refund And Cancellation

Thank you for choosing The Hardware Store (thehardwarestore.in). We are committed to providing you with quality hardware products quickly and efficiently at competitive prices. Please read our policy very carefully before placing your order.

1. Our Policy: No Refunds & No Cancellations

  • All Sales Are Final: Please understand that all sales made through The Hardware Store are final.

  • No Refunds: We do not offer any refunds (money back) for any products once an order is placed and payment is completed.

  • No Cancellations: Due to our commitment to process and ship orders with top priority, orders cannot be cancelled once they are placed and confirmed. Our systems immediately begin processing your order for fast fulfillment.

  • Please Order Carefully: Because sales are final and cancellations are not possible, we strongly request you to double-check all details of your order before making the payment. This includes:

    • The specific product(s) you need.

    • The correct quantity.

    • Any specifications like size, type, or colour (if applicable).

  • Why This Policy? This strict policy allows us to maintain our fast fulfillment process and offer competitive B2B pricing.

2. Damaged or Incorrect Items Received

While we do not offer refunds or cancellations, we want to ensure you receive the correct items you ordered in good condition.

  • Inspect Your Order Immediately: Please check your order carefully as soon as you receive the delivery.

  • Report Issues Promptly: If you receive an item that has been damaged during shipping, or if you believe you have received the wrong item (different from what is listed on your order confirmation), you must contact our Customer Support team within [Specify number, e.g., 48 hours] of receiving the delivery.

  • Provide Necessary Proof: To help us investigate, you will need to provide:

    • Your Order ID number.

    • Clear photos showing the damage or the incorrect item received.

    • Photos of the shipping box and packaging materials.

  • Our Review and Action: We will review your claim and the proof provided.

    • If we verify that the item was indeed damaged during transit due to our packaging or carrier fault, or that we mistakenly sent the wrong item, our only course of action will be to arrange for a replacement of the exact same item originally ordered.

    • No other compensation, refund, or credit will be offered.

    • If the issue is deemed not to be the fault of The Hardware Store or its shipping partners (e.g., customer handling damage), no replacement will be issued.

3. Policy Changes

The Hardware Store reserves the right to modify or update this Refund and Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website (thehardwarestore.in). Your continued use of the site after changes are posted constitutes your acceptance of the new policy.